Refund policy
Cancellation & Error Policy
Due to the perishable nature of our food and drink products, all sales are final. We do not accept returns, and we do not offer refunds or cancellations for change-of-mind, late pickups, or personal taste preferences.
Mistakes by Natty Bakes
We take great pride in our bakes, but if we make a genuine mistake with your order (such as supplying the wrong item or incorrect customization), we will happily make it right. In these instances, our standard procedure is to offer:
We take great pride in our bakes, but if we make a genuine mistake with your order (such as supplying the wrong item or incorrect customization), we will happily make it right. In these instances, our standard procedure is to offer:
- A remake/replacement of the correct item (where feasible)
- Store credit towards your next purchase
Note: In accordance with UK consumer law, if an error is entirely our fault and a replacement or credit is not suitable, you retain the right to request a refund.
Damages & Issues
Please inspect your order immediately upon local delivery, pickup, or arrival. If there is an issue caused by our team, you must contact us at nattybakes06@gmail.com within 24 hours of receipt. You must provide clear photographic evidence of the mistake or damage so we can evaluate and resolve the issue for you.
Please inspect your order immediately upon local delivery, pickup, or arrival. If there is an issue caused by our team, you must contact us at nattybakes06@gmail.com within 24 hours of receipt. You must provide clear photographic evidence of the mistake or damage so we can evaluate and resolve the issue for you.