Shipping policy
Shipping & Delivery Policy
Because our food and drink items are freshly prepared and highly perishable, we use a strict shipping schedule to ensure your treats arrive in the best possible condition. By placing an order with Natty Bakes, you agree to the terms below.
Baking & Dispatch Schedule
- Next-Day Dispatch: All parcels are dispatched the exact day after your items are freshly baked.
- No Weekend Shipping: We ship orders from Monday to Friday. We do not ship on Saturdays or Sundays to prevent your fresh bakes from sitting in a postal depot over the weekend.
Shipping Method & Courier
We ship all orders via Royal Mail Tracked 24.
We ship all orders via Royal Mail Tracked 24.
- While Royal Mail aims to deliver Tracked 24 parcels the next business day, minor transit delays can occasionally happen. Because our items are carefully packaged to stay fresh, we do not offer refunds, store credit, or replacements for minor courier delays unless the product arrives completely unfit for consumption.
Missed Deliveries & Perishable Risk
- Accepting Delivery: It is the customer's responsibility to track the parcel and ensure someone is available to receive it on the delivery day.
- Safe Place Options: If you might not be home, we highly recommend using the Royal Mail app to designate a "Safe Place" or a preferred neighbour.
- Spoiled Goods: If a delivery fails because no one was home, or if you request a redelivery for a later date with Royal Mail, Natty Bakes is not responsible for spoiled goods. We will not issue refunds, store credit, or replacements for food that ruins due to a missed delivery.
Incorrect Delivery Addresses
Please double-check your shipping address at checkout. We cannot alter or redirect the package once it has been handed over to Royal Mail. If a parcel is delayed or lost due to an incorrect or incomplete address provided by the customer, no replacement or store credit will be issued.
Please double-check your shipping address at checkout. We cannot alter or redirect the package once it has been handed over to Royal Mail. If a parcel is delayed or lost due to an incorrect or incomplete address provided by the customer, no replacement or store credit will be issued.
Damaged Deliveries
If your parcel arrives severely damaged by the courier to the point that the food is compromised, you must email us at nattybakes06@gmail.com or message 07867635320 on whatsapp or sms within 24 hours of delivery. You must include clear photos of both the damaged transit box and the damaged product so we can evaluate the issue, file a claim with Royal Mail, and arrange a replacement or store credit.
If your parcel arrives severely damaged by the courier to the point that the food is compromised, you must email us at nattybakes06@gmail.com or message 07867635320 on whatsapp or sms within 24 hours of delivery. You must include clear photos of both the damaged transit box and the damaged product so we can evaluate the issue, file a claim with Royal Mail, and arrange a replacement or store credit.